FAQS

FaQs. General Information

How soon does my order ship?

-Depends on which items you have order. If its one of our handmade furniture items, it could take 2-4 weeks. Our smaller handmade items take about 1-2 weeks. Our larger cupboards take 3-6 weeks. *Please note this can vary a little depending on our work flow* Feel free to call if you would like a more specific lead time: 610-572-2121
- If you order florals or home decor, those items will most likely ship out in 1-3 days

How do you ship?

- We ship using FedEx and you will be sent and e-mail once it ships and the tracking number.

How do you ship larger cupboards?

- We palletize every larger cupboard shipment ourselves to make sure its good to go once it leaves our doors.
- We use FedEx Freight which will deliver your cupboard to you curbside with a lift gate at delivery. *If you need inside delivery, you need to contact us prior to shipping because it will be an additional charge*

What if there is damage to my shipment?

- This is something that unfortunately can happen. Please take pictures of the box/pallet and the product damage right away and then call us! We will take care of rest!

CUSTOM ITEMS

Can I order one of your items in another color and finish?

Sure! You can order any cupboard you see on our website in any color and finish! We are working on our custom ordering section. In the meantime just send us an e-mail: info@redfoxprimitives.com

Can I order a custom item?

- If you have a custom piece you would like made, we can do that too! Just call or e-mail with dimensions and if you have a picture please send that too! *Please note all custom made orders - ALL SALES ARE FINAL* *Custom orders must have a 50% deposit non-refundable when upon ordering.

ORDERING

What will my item look like?

- We have updated our website to make it easier for you to order off of the items shown in our pictures. - Please note that handmade items will still vary slightly than item shown in pictures (i.e. exact color/ exact distressing). We will try to match the item as closely as possible.

Can I order one of your items in another color and finish?

- Sure! You can order any cupboard you see on our website in any color and finish! We are working on our custom ordering section. In the meantime just send us an e-mail: info@redfoxprimitives.com

SHOWROOM

Do you have a store?

- We have a by-appointment-only showroom. We do have Seasonal Open Houses throughout the year, please sign up for our newsletter and checkout our blog for more info! - We are a husband and wife team and we build and paint all of our furniture items! At this time we need to make appointments so we can make ourselves available for when you come!

COLOR DESCRIPTIONS

Because of the lighting of some photos and how computer monitors can vary the colors of the pictures, we wanted to give you a description of our colors we offer

Black - It's a classic black

Buttermilk- It looks just like the name says, creamy soft white color

Red- Its one of our favorite colors, in-between a burgundy and a red red

Autumn Brown - You can think of it as a darker mustard color

Gray - It's a blue-gray

Stone - True gray color, very neutral

Barn Wood - Very nice medium brown color with hints of black

Old Blue - The perfect old blue you have been looking for!

Southern Pie - It reminds us of an old Salmon color

Southwest Blue - The turquoise blue color

Farmhouse White - Bright white, just like a Farmhouse

Green - We think its the perfect green! Not too light, not too dark!

OTHER TERMS

Prices are subject to change without notice due to increased cost to produce the product, and time involved in making your items.

Due to humidity changes in different environments wood can naturally split/shrink and this is something we unfortunately can not control. We try our very best to reduce the chance of the wood shrinking but sometimes you can't beat mother nature. Fabric items are for decorative purposes only and not intended for children or pets.

Returns:

We want to make sure you are absolutely happy with your purchase.
You have 7 days from the day it was delivered to notify us if you want to return an item. Item has to be unused and returned in its original box and packaging.
We have two options:
You can arrange to ship back your item on your own
Or, we will send you a return shipping label for your order and we will deduct the shipping fee from the amount from your order.
The return shipping cost is your responsibility either way.
Once we receive the item back we will process your refund.
Our Handmade Cupboards (Large and Small) are not returnable because they are made to order items. They are custom made to your color and style choice. Please give us a call with any concerns.
All sales are Final on Sale Items
Please let us know within 3 days if there is damage to your order. If there is a problem with your order (damage) please contact us ASAP so that we can take care of that for you! Damaged items will be replaced.
If you have changed your mind, you can always save it for a gift for someone else! Or consider donating it.
If you need to cancel your order, it must be before it’s ready to ship.

info@redfoxprimitives.com

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